Direct Response Technologies
Account Development Manager

Direct Response Technologies (DRT) is an industry leader in providing web-based software applications for online marketers and advertising agencies. We are seeking talented and driven employees to help us continue our very rapid growth and that have a desire to grow their careers in terms of skills, responsibility, and compensation.

DRT has enjoyed consistent and profitable growth since our inception in 1994. We are part of the Digital River, Inc. family of companies, a publicly traded company (NASDAQ: DRIV). Digital River is the global leader in e-commerce applications, providing outsourcing solutions for nearly 40,000 companies and was recently ranked as #77 on Forbes' Fastest Growing Companies list.

RESPONSIBILITIES/DUTIES – KEY GOALS
The Account Development Manager (ADM) is responsible for overall client growth, satisfaction, and retention. The ADM develops integrated account plans to increase revenue and traffic for clients. The ADM is responsible for driving strategic plans with their clients and the ADM team. This position is the single point of contact for strategic accounts, so the candidate should be able to multi-task multiple projects for several client contacts. The ADM also establishes executive contacts in their accounts.

Strong understanding DirectTrack is essential in order to grow the client’s existing business and find new revenue opportunities within the client’s organization. The ADM identifies needs/solutions, for both clients and DRT, and then follows through on the execution. ADMs also motivate and mentor their peers, while sharpening their training skills. In addition to working with their clients, the ADM also leads internal continuous improvement teams. Essential duties and responsibilities include, but are not limited to, the following:
Account Development
Develop, present and implement marketing proposals consistent with client strategy and DRT's goals.
Job responsibilities include:
• Proactive approach to account service managing client satisfaction and client expectations
• Client retention and revenue growth
• Working with clients to develop a strategy to increase their revenue
• Forecasting sales and up-sale opportunities
• Developing and implementing a client communication plan
• Selling additional products and services
• Resolving client technical and account related issues
• Collaborating with internal teams to ensure customer satisfaction and project delivery
Handling customer service escalations and project management The ADM must be able to balance tactical client needs while leading/driving strategic initiatives.

The ADM is also responsible for the use of DRT’s Best Practices to maximize sales and increase customer satisfaction.

Work Environment
This is a fulltime position in a fast paced changing environment with the possibility for periodic travel. It offers excellent opportunity for growth as well as career advancement within DRT. The ADM will work in DRT offices and report directly to Director of Client Services.

KEY TARGET QUALFICATIONS
Experience:
Minimum of three years of Account Management/Sales/Marketing/Project Management experience required. Direct Marketing experience desired

Knowledge/Skills:
• Effective communication skills
• Must have the ability to multi-task in a fast paced environment
• Independent, self-motivated, and success driven
• Strong computer skills (Windows, Microsoft Office Suite)
• Technical aptitude

Education
Bachelor’s degree or corresponding experience

We offer a competitive salary, incentive plan and a comprehensive benefits package.

If you are qualified and would like to be considered for the Account Development Manager position, please apply by submitting your cover letter, resume, link to your digital portfolio and salary requirements to hr@directresponse.com. Please note “Account Development Manager” in the e-mail subject line. No phone calls please.