Confluence’s most important asset is its clients.  The mission of the Operations team is to ensure that Confluence’s clients are getting the business result they desire via our solutions.  The Operations team owns the client’s satisfaction with our solutions.  The Operations Analyst is responsible for all daily processing for assigned clients. 

Responsibilities
The Operations Analyst is responsible for all daily processing including:
Ensuring Inbound and Outbound applications are running
Inbound data files
Tolerance Reports
Outbound Destinations
Fund Setup
Destination Setup
User Setup
Maintenance Request
Issue Resolution
Updating CRM to escalate issues 
Managing the relationship
Communicate with the client, third part vendors and data providers on processing and issue troubleshooting
Communicate issues to Senior Operations Analyst and Technical Support
Manage the client’s expectations by communicating progress on outstanding issues.
Demonstrating Subject Matter Expertise in one or more Confluence software solutions